Frequently Asked Questions


Where are the photo sessions located?

We are located in Orlando, Florida, near Universal Studios.

What should I wear?

For professionals, we recommend solid colors in general, lower necklines for women, and clothing that is very well-fitting. Avoid loud patterns, very bright colors, and pastel tones. For women, we also have a “what to wear” guide that we will send you a few weeks before your session. And remember - make sure there are NO wrinkles, pet hair, or lint on your clothing.

For actors, please refer to the “Actor Headshot Pre Guide” you receive after booking.

What happens after I buy a photo shoot?

24-48 hours after your purchase, we will be in touch via email or phone to schedule your photo session. Haven’t heard back yet? Check your spam folder and if you are still unable to find our email, please contact us.

Do I get all the photos?

Only our V.I.P. Experience Session and our Personality Portraits Session come with all of your images in full resolution (plus your favorites edited). In all other photo sessions, you will receive the images that you have chosen for editing in full and web resolutions. Each different session includes a different amount of images and edits. Refer to the product description for more specific details.

Do you back up my photos?

We will archive the chosen edits for 12 months. We do not archive images that were not selected for editing. It is strongly advised that you save your images somewhere safely on your computer and back up your images.

What is your cancellation policy?

No-shows and photo sessions that are cancelled within 48 hours are non-refundable. If you find that you need cancel your session, let us know sooner than 48 hours before your session time to receive a full refund, or re-schedule.